{"product_id":"driving-service-productivity-value-creation-through-innovation","title":"Driving Service Productivity: Value-Creation Through Innovation","description":"\u003cp\u003eIn this review, Driving Service Productivity: Value-Creation Through Innovation is assessed as a thoughtful resource for managers and professionals grappling with how to make services more productive. The book presents a clear innovators perspective on a complex topic and is strongest as a strategic guide rather than a step-by-step manual. Readers who want rigorous thinking on designing the future of services will find useful case examples and research-backed insights that illuminate options for improving productivity across sectors.\u003c\/p\u003e\n\n\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eInnovator's perspective:\u003c\/strong\u003e Frames service productivity as a landscape of design options, helping leaders see multiple routes to value creation rather than a single formula.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCross-industry case examples:\u003c\/strong\u003e Uses concrete cases from airports, hotels, healthcare and professional services to show how different contexts shape productive choices.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eResearch-informed guidance:\u003c\/strong\u003e Combines academic results with practice-oriented discussion to provide evidence-based food for thought for strategy development.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePractical focus on organizations:\u003c\/strong\u003e Targets leaders and members of diverse organisations, making the material relevant to both service businesses and service functions inside other firms.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDesign-oriented approach:\u003c\/strong\u003e Emphasizes tools and options for designing services, useful for teams working on new service concepts or transforming existing ones.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eWho It's For\u003c\/h2\u003e\n\u003cp\u003eDriving Service Productivity is best suited to executives, service designers, consultants and academics who need a conceptual and evidence-based take on how to increase productivity in service settings. The book speaks to readers who appreciate case studies and a research lens, and who are looking for strategic frameworks rather than operational checklists.\u003c\/p\u003e\n\u003cp\u003eThose seeking a quick how-to handbook, step-by-step implementation templates or lightweight summaries for frontline staff should look elsewhere; this volume is geared toward planners and decision-makers ready to engage with theory, examples and managerial implications.\u003c\/p\u003e\n\n\u003ch2\u003ePros \u0026amp; Cons\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003ePros\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUseful synthesis of research and practice that clarifies trade-offs when improving service productivity.\u003c\/li\u003e\n\u003cli\u003eVaried real-world cases make abstract ideas tangible for multiple industries.\u003c\/li\u003e\n\u003cli\u003eDesign-oriented perspective empowers creativity in developing new service solutions.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCons\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe book is more conceptual than prescriptive, so readers needing step-by-step operational tools may find it limited.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eSpecifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003eTitle\u003c\/td\u003e\n\u003ctd\u003eDriving Service Productivity: Value-Creation Through Innovation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAuthors\u003c\/td\u003e\n\u003ctd\u003eJohn Bessant, Claudia Lehmann, Kathrin M. Moeslein\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAudience\u003c\/td\u003e\n\u003ctd\u003eLeaders, managers, service professionals and academics\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFocus\u003c\/td\u003e\n\u003ctd\u003eService productivity, innovation and design of future services\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIllustrative sectors\u003c\/td\u003e\n\u003ctd\u003eAirports, hotels, healthcare, professional services\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eApproach\u003c\/td\u003e\n\u003ctd\u003eCase examples combined with research findings\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\n\n\u003ch2\u003eOur Verdict\u003c\/h2\u003e\n\u003cp\u003eDriving Service Productivity is a high-value read for decision-makers who need a structured, research-informed view of how to increase value in service settings. It excels at reframing productivity as a design challenge and offers practical examples that support strategic change, making it a worthwhile purchase for planners and scholars rather than practitioners seeking immediate operational checklists.\u003c\/p\u003e\n\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eIs this book practical for frontline managers?\u003c\/strong\u003e\u003cbr\u003eIt is primarily strategic and conceptual; frontline managers may gain frameworks and examples but will not find detailed operational templates.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhich industries does the book cover?\u003c\/strong\u003e\u003cbr\u003eThe book includes case examples from airports, hotels, healthcare and professional services to illustrate cross-industry lessons.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDoes it rely on academic research?\u003c\/strong\u003e\u003cbr\u003eYes, the text integrates research findings with business cases to provide evidence-based guidance on service productivity.\u003c\/p\u003e","brand":"John Bessant, Claudia Lehmann, Kathrin M. 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