{"product_id":"the-future-of-service-post-covid-19-pandemic-volume-1-digital","title":"The Future of Service Post-COVID-19 Pandemic, Volume 1 - Digital","description":"\u003cp\u003eIn this review of The Future of Service Post-COVID-19 Pandemic, Volume 1, the book stands out as a focused, research-driven resource for practitioners and academics exploring how the pandemic accelerated adoption of digital service technology. The bottom line: this open access volume is best for readers who want evidence-based analysis of service work transformations and practical perspectives on untact service, telecommuting, and job crafting. Its single biggest reason to buy is the concentrated treatment of how digital tools reshape service experiences and workforce arrangements in and after 2020.\u003c\/p\u003e\n\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eOpen access format:\u003c\/strong\u003e Enables broad, immediate use for teaching and workplace discussion without access barriers.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFocused pandemic lens:\u003c\/strong\u003e Each chapter tackles a specific issue arising from COVID-19, helping readers connect pandemic changes to ongoing service trends.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDigital service technology emphasis:\u003c\/strong\u003e Explores the role of ICT in enabling untact service, telecommuting, and alternative work arrangements.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePractical relevance:\u003c\/strong\u003e Serves as a resource for business practitioners looking to adapt human resource and service strategies post-pandemic.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAcademic rigor:\u003c\/strong\u003e Written to stimulate new thinking in service and human resource management, suitable for course reading and research reference.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eWho It's For\u003c\/h2\u003e\n\u003cp\u003eThis volume is aimed primarily at instructors, graduate students, and researchers in service management and human resource management who need a compact, topic-specific collection on pandemic-driven change. It is also useful to service leaders and HR professionals seeking conceptual frameworks for telecommuting, job crafting, and contactless service design.\u003c\/p\u003e\n\u003cp\u003eReaders looking for a practitioner handbook with step-by-step implementation templates or prescriptive change-management playbooks may find this volume less useful; it emphasizes analysis and stimulus for new thinking rather than turnkey operational checklists.\u003c\/p\u003e\n\u003ch2\u003ePros \u0026amp; Cons\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003ePros\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eConsolidates pandemic-era research on service work and service experiences into a single volume for quick reference.\u003c\/li\u003e\n\u003cli\u003eHighlights concrete topics like untact service and telecommuting, useful for curriculum and strategy conversations.\u003c\/li\u003e\n\u003cli\u003eOpen access delivery widens availability for students and practitioners without paywalls.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCons\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eNot a how-to manual; readers seeking detailed implementation guides will need supplemental resources.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eSpecifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003eTitle\u003c\/td\u003e\n\u003ctd\u003eThe Future of Service Post-COVID-19 Pandemic, Volume 1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSeries\u003c\/td\u003e\n\u003ctd\u003eThe ICT and Evolution of Work\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAuthors\u003c\/td\u003e\n\u003ctd\u003eJungwoo Lee, Spring H. Han\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAccess\u003c\/td\u003e\n\u003ctd\u003eOpen access book\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSubject focus\u003c\/td\u003e\n\u003ctd\u003eDigital service technology, service work, service experiences\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIntended audience\u003c\/td\u003e\n\u003ctd\u003eBusiness practitioners, academics in service and HR management\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\n\u003ch2\u003eOur Verdict\u003c\/h2\u003e\n\u003cp\u003eFor academics and service professionals who want a focused, research-informed examination of how COVID-19 accelerated digital service adoption, this volume offers strong value as a stimulus for new thinking and classroom use. It is particularly valuable when paired with practitioner guides for implementation, providing the conceptual backbone to inform future service and HR strategies.\u003c\/p\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eIs this book freely accessible?\u003c\/strong\u003e\u003cbr\u003eYes. The volume is open access, designed for broad availability to researchers and practitioners.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho authored the book?\u003c\/strong\u003e\u003cbr\u003eThe editors are Jungwoo Lee and Spring H. Han, who compile chapters on pandemic-related service issues.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDoes the book include practical implementation templates?\u003c\/strong\u003e\u003cbr\u003eNo. The text focuses on analysis and theory to stimulate new thinking rather than step-by-step operational templates.\u003c\/p\u003e","brand":"Jungwoo Lee, Spring H. 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