{"product_id":"who-are-these-people-and-why-are-they-yelling-at-me-managing-angry","title":"Who are These People and Why are They Yelling at Me? - Managing Angry","description":"\u003cp\u003eIn this review of Who are These People and Why are They Yelling at Me? the reviewer finds a practical, experience-driven guide for anyone who must face challenging public meetings. Written by professional facilitator Dave Hardy, the book draws on lessons from over 1,500 facilitated sessions to explain how to avoid escalation and how to steer heated discussions toward constructive outcomes. The single biggest reason to buy is its focus on real techniques used by facilitators rather than abstract theory, making it a hands-on resource for communicators, project leads and public servants.\u003c\/p\u003e\n\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePractical facilitator insight:\u003c\/strong\u003e Explains methods a seasoned facilitator uses to prepare for and run tense public meetings so readers can apply the same steps themselves.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExperience-based examples:\u003c\/strong\u003e Uses stories from more than 1,500 meetings to illustrate common triggers and effective responses in high-emotion settings.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePrevention strategies:\u003c\/strong\u003e Describes actions to take before a meeting to reduce the chance of an angry turnout and keep agendas on track.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eIn-meeting techniques:\u003c\/strong\u003e Covers ways to manage interruptions, de-escalate loud interactions and maintain control without silencing the public.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEngagement focus:\u003c\/strong\u003e Emphasizes meaningful public engagement techniques so officials and presenters can encourage constructive participation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSituational guidance:\u003c\/strong\u003e Outlines how to adapt facilitation tactics to different types of contentious issues and audiences.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eWho It's For\u003c\/h2\u003e\n\u003cp\u003eThis book is best for public officials, agency staff, project managers, community organizers and consultants who must present plans before groups where emotions run high and outcomes matter. It is also useful for professional facilitators seeking peer perspective and practical refinements based on extensive field experience.\u003c\/p\u003e\n\u003cp\u003eThose looking for a textbook on group theory or a deep academic treatment of crowd psychology should look elsewhere; this is a practitioner guide focused on actionable techniques and case-based learning rather than academic research or statistical analysis.\u003c\/p\u003e\n\u003ch2\u003ePros \u0026amp; Cons\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003ePros\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eReal-world credibility from an author who has facilitated over 1,500 meetings, which makes the tactics feel tested and reliable.\u003c\/li\u003e\n\u003cli\u003eClear, actionable prevention and in-meeting techniques that readers can implement immediately to reduce escalation.\u003c\/li\u003e\n\u003cli\u003eFocus on meaningful public engagement helps preserve trust while managing conflict.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCons\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eNot an academic text; readers seeking research citations or theory-driven frameworks may find the approach anecdotal.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eSpecifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003eTitle\u003c\/td\u003e\n\u003ctd\u003eWho are These People and Why are They Yelling at Me?\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSubtitle\u003c\/td\u003e\n\u003ctd\u003eThe Art and Science of Managing Large Angry Public Meetings\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAuthor\u003c\/td\u003e\n\u003ctd\u003eDavid R Hardy, Marc Huminilowycz\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFocus\u003c\/td\u003e\n\u003ctd\u003eManaging and facilitating large public meetings\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePerspective\u003c\/td\u003e\n\u003ctd\u003eProfessional facilitator insights from 1,500+ meetings\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAudience\u003c\/td\u003e\n\u003ctd\u003ePublic officials, facilitators, project managers\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\n\u003ch2\u003eOur Verdict\u003c\/h2\u003e\n\u003cp\u003eWho are These People and Why are They Yelling at Me? is a pragmatic, well-grounded guide for anyone who must present to or manage contentious public gatherings. Its value comes from tested facilitator techniques and situational examples that make it easy to apply lessons the next time a meeting threatens to go off the rails. It is good value for practitioners who prefer actionable guidance over academic theory.\u003c\/p\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eDoes this book offer step-by-step scripts?\u003c\/strong\u003e\u003cbr\u003eThe book emphasizes techniques and examples rather than rigid scripts, so readers will find adaptable approaches they can tailor to their own meetings.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs it suitable for first-time facilitators?\u003c\/strong\u003e\u003cbr\u003eYes, the practical focus and real-world stories make it accessible to newcomers while still useful to experienced facilitators.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDoes it cover legal or security procedures?\u003c\/strong\u003e\u003cbr\u003eThe emphasis is on facilitation and engagement tactics; it does not replace formal legal or security guidance for high-risk events.\u003c\/p\u003e","brand":"David R Hardy, Marc Huminilowycz","offers":[{"title":"Default Title","offer_id":48661100232923,"sku":"1525556258","price":38.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0724\/1043\/1707\/files\/61Ui8fNmXKL._SL1360.jpg?v=1778663582","url":"https:\/\/gearmusthave.com\/products\/who-are-these-people-and-why-are-they-yelling-at-me-managing-angry","provider":"GearMustHave","version":"1.0","type":"link"}