The Future of Service Post-COVID-19 Pandemic, Volume 1 - Digital

In this review of The Future of Service Post-COVID-19 Pandemic, Volume 1, the book stands out as a focused, research-driven resource for practitioners and academics exploring how the pandemic accelerated adoption of digital service technology. The bottom line: this open access volume is best for readers who want evidence-based analysis of service work transformations and practical perspectives on untact service, telecommuting, and job crafting. Its single biggest reason to buy is the concentrated treatment of how digital tools reshape service experiences and workforce arrangements in and after 2020.

Key Features

• Open access format: Enables broad, immediate use for teaching and workplace discussion without access barriers.
• Focused pandemic lens: Each chapter tackles a specific issue arising from COVID-19, helping readers connect pandemic changes to ongoing service trends.
• Digital service technology emphasis: Explores the role of ICT in enabling untact service, telecommuting, and alternative work arrangements.
• Practical relevance: Serves as a resource for business practitioners looking to adapt human resource and service strategies post-pandemic.
• Academic rigor: Written to stimulate new thinking in service and human resource management, suitable for course reading and research reference.

Who It's For

This volume is aimed primarily at instructors, graduate students, and researchers in service management and human resource management who need a compact, topic-specific collection on pandemic-driven change. It is also useful to service leaders and HR professionals seeking conceptual frameworks for telecommuting, job crafting, and contactless service design.

Readers looking for a practitioner handbook with step-by-step implementation templates or prescriptive change-management playbooks may find this volume less useful; it emphasizes analysis and stimulus for new thinking rather than turnkey operational checklists.

Pros & Cons

Pros

• Consolidates pandemic-era research on service work and service experiences into a single volume for quick reference.
• Highlights concrete topics like untact service and telecommuting, useful for curriculum and strategy conversations.
• Open access delivery widens availability for students and practitioners without paywalls.

Cons

• Not a how-to manual; readers seeking detailed implementation guides will need supplemental resources.

Specifications

Title	The Future of Service Post-COVID-19 Pandemic, Volume 1
Series	The ICT and Evolution of Work
Authors	Jungwoo Lee, Spring H. Han
Access	Open access book
Subject focus	Digital service technology, service work, service experiences
Intended audience	Business practitioners, academics in service and HR management

Our Verdict

For academics and service professionals who want a focused, research-informed examination of how COVID-19 accelerated digital service adoption, this volume offers strong value as a stimulus for new thinking and classroom use. It is particularly valuable when paired with practitioner guides for implementation, providing the conceptual backbone to inform future service and HR strategies.

Frequently Asked Questions

Is this book freely accessible?
Yes. The volume is open access, designed for broad availability to researchers and practitioners.

Who authored the book?
The editors are Jungwoo Lee and Spring H. Han, who compile chapters on pandemic-related service issues.

Does the book include practical implementation templates?
No. The text focuses on analysis and theory to stimulate new thinking rather than step-by-step operational templates.