TruVoice Computer Dual Headset Bundle for Office Training - Dual Call

In this review of the TruVoice Computer Dual Headset Bundle, the bottom line is simple: it is an effective, ready-to-use training solution for small call centers, supervisors and trainers who need two people on a single call. The bundle arrives with two full-size headsets, a training Y splitter and a USB adapter so setup is plug and play. The single biggest reason to buy is the inline training control that lets a supervisor listen and selectively mute either headset, which removes the need for complex software or extra hardware during live call shadowing.

Key Features

• All in one solution: The bundle includes two TruVoice headsets, a training Y cable and a USB bottom cable so a trainer can connect two users to the same call immediately without extra purchases.
• Quick easy setup: The plug and play design means the headsets are recognized when plugged into a PC USB port, so calls can begin after selecting the headset as the default device in the softphone.
• Noise canceling microphone: Each headset has a noise canceling mic that improves speech clarity for both the trainee and the trainer during live monitoring.
• Comfortable construction: Die cast aluminum components, a lightweight headband and leather ear cushions provide durable wear and comfort for long training shifts.
• Inline call control and mute: The Y training cable gives the trainer a slider switch to activate the left or right microphone and mute the other, enabling smooth handoffs during calls.
• Wide compatibility: The USB connection works with PC softphones and major UC apps so the pair will function across common call platforms once selected as the audio device.

Who It's For

The bundle is best suited to supervisors, trainers and small team leads who run live call coaching, shadowing or monitoring sessions and need a simple hardware method to connect two headsets to the same call. It works well for phone-based training where simultaneous listening and selective speaking are required.

Those who should look elsewhere include users who need wireless freedom, multi-platform mobile use or highly specialized audio processing; the bundle is a USB wired solution intended for PC or softphone setups and expects you to set the headset as the default device in your calls.

Pros & Cons

Pros

• Complete kit arrives ready for training with two headsets, Y cable and USB adapter.
• Noise canceling microphones and high-definition speakers improve call clarity during coaching.
• Inline slider switch provides clear trainer control over which microphone is active or muted.
• Comfort-focused build with leather ear cushions and lightweight headband for extended wear.

Cons

• Compatibility is generally good but some customers reported mixed results and the headset may require manual selection as the default audio device in softphone settings.
• Wired USB design limits mobility compared with wireless headsets for trainers who move between desks.

Specifications

Product type	Dual headset training bundle
Included items	2 x HD550 headsets, 1 x training Y splitter, 1 x USB bottom cable
Microphone	Noise canceling microphone (inline control)
Controls	Inline slider switch for left/right microphone and mute
Compatibility	USB PC and major softphone UC apps (Teams, Webex, Cisco, etc.)
Build	Die cast aluminum with leather ear cushions

Our Verdict

The TruVoice Dual Headset Bundle is a practical, cost-effective choice for trainers and supervisors who need a simple hardware method for call shadowing and monitoring. It delivers clear audio, intuitive inline controls and comfortable wear, making it good value for teams that want a plug and play two-person training setup without additional software or complex configuration.

Frequently Asked Questions

Will this work with my softphone?
The bundle connects via USB and is compatible with major UC softphone applications; ensure the headset is set as the default speaker and microphone in your call software.

Can the trainer mute the trainee?
Yes. The training Y cable has a slider that activates the left or right microphone and allows the trainer to mute the other headset during a call.

Are the headsets comfortable for long shifts?
Yes. The headsets use a lightweight headband, die cast aluminum parts and leather ear cushions designed for all day wearing comfort.