VoicePro 20 Professional USB Headset for Home Office and Call Centers

Our review of the VoicePro 20 finds it best suited for people who spend long hours on calls and need clear voice pickup with comfortable wear. The single biggest reason to consider this headset is its effective noise canceling microphone and in-line call controls that make managing meetings and support calls straightforward. It is a practical, no-nonsense USB binaural headset that balances comfort, simplicity, and compatibility with common unified communications platforms.

Key Features

• Binaural USB headset: Double-ear design keeps both ears covered for focus during long sessions and helps isolate distractions.
• Noise canceling microphone: The high quality mic with a flexible 330 degree boom reduces background noise so voices come through clearly on the other end.
• In-line call controls: Volume adjustment and mute are available on the cord for fast, tactile control without reaching for software settings.
• Comfortable design: Lightweight headband and super soft leatherette ear cushions make the headset comfortable for all-day wear.
• HD audio & protection: Wideband speakers deliver clear voice frequencies and include acoustic shock protection for safer listening.
• Broad compatibility: Works with major UC platforms and softphones; can be selected in system sound settings if not auto-registered.

Who It's For

The VoicePro 20 is aimed at remote workers, call center agents, and anyone who uses voice-heavy softphone apps like Teams, Skype, or Zoom and needs dependable mic performance and simple controls. Its double-ear design and noise cancelling boom are especially useful for agents who must concentrate in shared or noisy environments.

It may be less suitable for audiophiles or people who need premium music reproduction, since some users report mixed impressions of sound fidelity and volume range. Also, those who need wireless freedom or multi-device Bluetooth pairing should look elsewhere.

Pros & Cons

Pros

• Reliable noise cancellation on the microphone keeps voices intelligible in noisy environments.
• Comfort-focused build with a lightweight headband and soft leatherette ear cushions for extended use.
• Easy to use in-line controls provide quick access to mute and volume without software menus.
• Wide compatibility with common UC platforms and dictation software makes setup straightforward.

Cons

• Sound quality receives mixed feedback; some users find voice clarity excellent while others consider speaker output merely adequate.
• Wired USB form factor limits mobility compared with wireless headsets.

Specifications

Our Verdict

The VoicePro 20 is a practical, value-oriented USB headset for heavy call users who prioritize reliable voice pickup and all-day comfort. Its noise cancelling mic, inline controls, and durable yet lightweight build make it a smart choice for call centers and home office setups, though those seeking top-tier audio fidelity or wireless convenience should consider alternatives.

Frequently Asked Questions

Will this headset work with Zoom and Teams?
Yes, it is compatible with major UC platforms including Zoom and Teams; if it does not appear automatically, select it in your system sound settings.

Can I wear this all day without discomfort?
The lightweight headband and soft leatherette cushions are designed for extended wear, and most users report good comfort for full shifts.

Does the microphone block background noise?
The noise canceling microphone is effective at reducing ambient sounds, improving voice clarity for the person on the other end.